Warranty, installation and commissioning of your heat pump

Heat pump: warranty, installation, after-sales service and commissioning

Have you purchased or are you considering purchasing a heat pump from Green Negoce? Find the main information and useful resources on this page to support you with your project.

Depending on your equipment brand, you will find links allowing you to view the warranty terms, search for an installer, access the after-sales service or obtain information regarding the commissioning of your heat pump.

Important: Green Negoce is a distributor and reseller of the products presented on our website. Installation, commissioning and technical interventions must be carried out in accordance with the manufacturer's recommendations and, when required, by a qualified professional.

The important steps for your heat pump

1

Choose your equipment

Discover our heat pumps and kits offered by different brands. Check the technical specifications and product composition before ordering.

2

Hire an installer

We recommend having the installation carried out by a professional who is competent and qualified for your type of equipment.

3

Perform the commissioning

Depending on the product and the manufacturer's conditions, commissioning may be necessary to ensure the proper functioning of your installation and compliance with the warranty terms.

4

Keep your documents

Keep your invoice, installation documents, commissioning records as well as information relating to your equipment. These documents may be requested as part of a warranty claim or an after-sales intervention.

Information by brand

Select your brand to directly access the resources available from the manufacturer or the information provided by Green Negoce.

HAIER

Manufacturer warranty View the manufacturer's information and conditions. Search for an installer Find a professional for your installation. Manufacturer after-sales service Contact Haier to request assistance. Commissioning Obtain the necessary information from the manufacturer.

AUX

Manufacturer warranty View the information available on the AUX France website. Installer Contact AUX France for guidance. Manufacturer after-sales service Access AUX resources and tools. Commissioning Contact AUX France for the necessary information.

ATLANTIC

Manufacturer warranty View Atlantic warranty terms. Search for an installer Find an Atlantic installer. Manufacturer after-sales service Search for an Atlantic-approved after-sales service. Commissioning Information on commissioning a heat pump.

CLIVET

Manufacturer warranty View Clivet warranty terms. Search for an installer Access the professional map. Manufacturer after-sales service Access Clivet France support. Commissioning Access manufacturer information and support.

CHAPPÉE

Manufacturer warranty View Chappée warranty terms. Search for an installer Find a Chappée installer. Manufacturer after-sales service Access after-sales service information. Commissioning Information regarding commissioning.

DE DIETRICH

Manufacturer warranty View De Dietrich warranty terms. Search for an installer Find a De Dietrich installer. Manufacturer after-sales service Search for an after-sales service. Commissioning Discover the services offered by the manufacturer.

BAXI

Warranty Need information regarding your equipment warranty? Installer Contact us for information and assistance regarding your installation. Green Negoce Support Have a question about your Baxi heat pump? Contact our team. Commissioning Obtain the necessary information regarding the commissioning of your equipment.

ECOYA

Warranty Need information regarding your equipment warranty? Installer Contact us for information and assistance regarding your installation. Green Negoce Support Have a question about your Ecoya heat pump? Contact our team. Commissioning Obtain the necessary information regarding the commissioning of your equipment.

BLAUPUNKT

Warranty Need information regarding your equipment warranty? Installer Contact us for information and assistance regarding your installation. Green Negoce Support Have a question about your Blaupunkt heat pump? Contact our team. Commissioning Obtain the necessary information regarding the commissioning of your equipment.

Support for BAXI, ECOYA and BLAUPUNKT equipment

For BAXI, ECOYA and BLAUPUNKT equipment offered by Green Negoce, we provide a dedicated contact page for support and information regarding heat pumps.

Our team can guide you according to your request regarding your equipment, particularly for questions related to the warranty, installation, technical support or commissioning.

Access the support page

To know before your installation

Warranty conditions may vary depending on the model, product range and manufacturer requirements. Some warranties may, in particular, be subject to compliance with the installation and commissioning conditions provided by the manufacturer.

Before any intervention, we recommend that you consult the conditions applicable to your equipment and keep all supporting documents provided by the installer and the manufacturer.

The links on this page redirect to the manufacturers' websites, to specialized services or, for certain brands, to the dedicated support page of Green Negoce. The terms, contact details and services offered may be modified by their respective owners.

Discover our heat pumps

Find our selection of heat pumps and complete kits available at Green Negoce.

View our heat pumps