For heat pumps and complete kits, we have implemented a specific preparation process to ensure that your order is complete, correctly checked, and ready to be delivered under the best possible conditions.
1. You place your order
You select your heat pump or kit and confirm your purchase directly on our website.
2. We check and prepare your order
After receiving your order, our team carries out an internal validation of the products and references. For kits, we also check the various elements required for their preparation, then carefully group and prepare all your equipment.
3. Your order is entrusted to DSV
Once preparation is complete, your order is handed over to DSV, our carrier specializing in the transport of bulky and heavy goods.
4. DSV contacts you to arrange delivery
DSV will contact you directly to agree on the terms of receipt and arrange the delivery of your heat pump or kit to the address indicated when you placed your order.
5. Important – Delivery and handling conditions
The delivery of our heat pumps and complete kits is carried out exclusively at the foot of the building, at a location accessible to heavy goods vehicles.
To ensure the smooth delivery of your order, we invite you to read the following conditions:
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Delivery to a house: the goods are delivered in front of the house, at a location accessible to the delivery truck.
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Delivery to an apartment building or residence: the goods are delivered at the foot of the building, at a location accessible to the delivery truck.
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Mandatory accessibility: deliveries are carried out by heavy goods vehicles (HGVs), not by standard vans. The delivery address must therefore allow access and maneuvering for this type of vehicle.
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No handling inside: drivers do not take charge of transporting the goods inside houses, apartment buildings, garages, or other buildings. They do not go up stairs and do not deliver to upper floors.
Buyer's responsibility:
It is the buyer's responsibility to arrange, at their own expense and under their own responsibility, the personnel and handling equipment necessary to take charge of their goods as soon as they are made available at the delivery point.
The buyer must, in particular, ensure that they can move, transport, and safely store all the equipment received, given its weight, volume, and size. They must arrange, before delivery, the personnel, equipment, and handling means necessary to move the goods from the ground-level unloading point to their storage or installation location, without the carrier's assistance.
Why this process?
Heat pumps are bulky and technical pieces of equipment that require special attention during their preparation and transport. This multi-step process allows us to check your order before it is shipped and to guarantee delivery suitable for this type of equipment.
